JetBlue is my favorite airline. TV, legroom, it’s great. But on a recent flight we were informed they wouldn’t be serving peanuts because of a passenger with a peanut allergy. This bothered me a little. So, I wrote this letter:

Dear JetBlue,

Hello. I was on flight 644 from San Francisco to New York this past Saturday. After we boarded the plane, the crewmembers announced they would not be serving peanuts due to a passenger having a peanut allergy. I’m writing this because I have a condition where I can only consume peanuts, peanutius. You can imagine my discomfort for the next five hours. I had to watch people around me enjoying blue potato chips, chocolate chip cookies, animal crackers while I sat there, peanutless and starving.

In the future, I’d appreciate some advanced warning so I can consume my peanut M & M’s, cashews and peanut-brittle before the flight.

Thank you for your attention to this matter.

Sincerely,

Bob Borden

For such a hip airline, I was expecting a funny reply (and maybe a free ticket for making them laugh). This was their response:

Dear Mr. Borden,

Thank you for contacting JetBlue Airways regarding Flight #644 on July 18, 2009.
We appreciate the chance to reply to your comments.

We are sorry to hear of your medical challenges and wish you the best. You
certainly can understand why we requested that nobody onboard consume peanuts due to another customer’s
severe allergy. If peanuts were consumed there was a possibility of a medical emergency which would
have required a diversion and therefore a delayed flight.

In the future, please inform us of your condition when booking and we will make
notes in your reservation to accommodate your needs to the extent possible. You are welcome to
bring food onboard.

Thanks for choosing JetBlue for your travel needs; we look forward to jetting
with you and Cara in the future.

Sincerely,

Jenny
Customer Commitment Crew
JetBlue Airways

I may have to find another airline that will be more sensitive and understanding about my peanutius.